The Polar Express 4-D Experience

The rides and attractions at Village Roadshow Theme Parks (VRTP) incorporate safety systems designed by manufacturers to accommodate people of average physical stature and body proportion. These safety systems may restrict some rider suitability due to guests needing to be safely contained within a restraint.

To experience VRTP’s rides and attractions, all guests must be able to:

• maintain the proper riding position,

• meet the rider requirements,

• appropriately utilise the restraints systems and

• safely navigate evacuation stairwells and pathways.

All guests must also be able to demonstrate a willingness and ability to comply with verbal and written rider requirements. VRTP reserves the right to make the final determination regarding rider suitability in accordance with manufacturer’s guidelines and based on the information provided by each guest (specifics of which are detailed above). Guests should visit Guest Services prior to presenting to our attractions. Our friendly Guest Services team will assist in planning the best day possible, including providing our communication wristband, which helps to ensure guests have an enjoyable experience. Please note that as manufacturer’s recommendations change, so to may some information within this guide.

At some rides and attractions, it may be necessary for guests to be assisted in or out of a ride vehicle. It is recommended that guests requiring additional assistance plan to visit with a companion/carer who can physically or verbally assist when necessary.

Ride stoppages may require exiting outside of the usual load/unload locations. It may also be necessary to exit the vehicle on the opposite side of the platform. Some rides require exiting to be navigated independently. It may be necessary to navigate a number of stairs or varying terrain after being exited from the ride.

Unfortunately, our team members are not able to physically assist guests into or out of ride vehicles, nor are they available to accompany guests for the duration of the day.

In addition to visiting Guest Services to discuss the nature of our rides and attractions, we strongly recommend a companion/carer experience our rides/ attractions first to gain an understanding of rider suitability.