Guest Services
Guest Services is located on the Main Street and offer a range of services from Wheelchair Hire, Attraction accessibility, guest relations, height checks and can offer any further assistance for our guest needs.
Guest Services provide communication wristbands for guests who present and require assistance with attraction accessibility. This communication wristband will work as a communication device between Guest Services and all attractions. Guest Services can also assist guests that may have difficulty waiting in queues.
Companion card holder are issued a companion wristband for express access to selected rides. Upon presentation with a companion card at Guest Services, a ride suitability discussion will take place to determine whether a companion is required to ride select attractions.
First Aid
First Aiders staff the Warner Bros. Movie World First Aid Centre (Location: near the County Fair Fun'n'Games in the Western Section). Non-essential personal medical equipment may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medication which requires refrigeration may also be stored at First Aid. All Village Roadshow Theme Parks have an AED (Automatic Defibrillator) on site.
Lockers
The locker bay is located next to the Main Street Mercantile and The Green Lantern Coaster. Lockers are available to hire with costs ranging from $12 to $20 for a luggage size locker. If you require an accessible locker, please see our staff at the Main Street Mercantile and they will be happy to arrange this for you.
Standard Stroller
$20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height.
Wheelchair
Wheelchair hire is complimentary.
A form of ID is required. A limited number of wheelchairs are available so we recommend you pre-book with Guest Services. The hire fees include GST and is per day or part thereof.
Assistance animals are welcome throughout the park with the exception of restricted ride areas. Please contact Guest Services for additional enquiries.
For safety purposes some restrictions apply to guests with amputations, amelia or prosthetic limbs. Please contact our Guest Services office for further information prior to presenting to any of our rides or Attractions.
Parent Swap and Queue Proxy services are available within the park for guests who are unable to stand in a queue for extended periods or have children unable to experience a particular ride or attraction and require supervision. Guests with a Companion Card can access priority entry to suitable rides and attractions. As personal situations and ride requirements vary, please visit Guest Services for specific information.
Alternatively, Fast Track is available at selected rides. Fast Track is a fee based system, offering guests the opportunity to maximise their experience in the park by accessing a shorter queue exclusively for Fast Track guests, reducing their waiting time.
- The main fountain behind the newspaper stand
- Main Street – next to Peter’s Ice Creamery
- The toilet block in the DC Super-Villains Unleashed Precinct, just before Wild West Falls
- The toilet block in Kids WB! Fun Zone
Width Clearance for these bathrooms are 85cm.
There is an accessible bathroom located at the front of the park behind the main toilet block at the archway. This bathroom has an automated door for wider wheelchairs and electric mobility scooters of 95cm. The bathroom also provides a shower and change table, alternatively if this bathroom is not vacant guests may utilis a change bed in First Aid.
Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. The reserved spaces are clearly marked with the International Disabilities Symbol. Located near the reserved parking is a designated area for drop off/pick up.
You can find First Aid near the County Fair Fun'n'Games in the Western Section.
For any assistance regarding Guide, Hearing and Assistance animals please contact the Guest Services office on (07) 5573 8380.
Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day.
Guests with casts and strapped limbs
As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast support, to ride any attraction with G-force. As supports vary, our Guest Services team assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.
Guests with an amputation or prosthesis
For safety reasons, guests with an amputated limb or prosthesis may be unable to utilise select attractions. As situations vary, our Guest Services team will assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.
Guests with Epilepsy and motion sickness
Select attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior or visit the office upon arrival. As situations vary, our Guest Services team assist guests in planning their day on an individual basis and determine which attractions can be undertaken safely.
Wheelchair
Wheelchair hire is complimentary.
A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services.
Standard Stroller
$20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height.