White Christmas offers a range of accessibility services to support guests with disabilities, medical conditions, or additional needs. This includes wheelchair and stroller hire, accessible restrooms, and queue assistance. We recommend reviewing the full Accessibility Guide, Sensory Guide, and Visual Story before your visit. If you require further assistance on the night, please speak to a team member.

Yes, sensory guides are available to help guests plan their visit to White Christmas. These include the Sensory Guide, and Accessibility Guide, which outline potential triggers such as lighting, sound, and scare elements.

Standard Stroller

$20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height. Please note: Fright Nights is not recommended for guests under the age of 14.

Wheelchair

Wheelchair hire is complimentary.

A form of ID is required. A limited number of wheelchairs are available so we recommend you pre-book with Guest Services.

Assistance animals are welcome; however, for safety reasons they are not permitted to ride attractions. Assistance animals must be on a lead, not left unattended and wear vests that identify their role. Guests with an assistance animal may be asked to provide evidence that their animal is an assistance animal. If sufficient evidence is not provided, we may restrict entry.

Evidence Requirements:

• Accredited Assistance Animal certification:

  • Guide, Hearing and Assistance dog identity card or valid application notice,

• Translink Assistance Animal pass or interstate equivalent.

• Non-accredited Assistance Animals:

  • Training organisation information for verification of training and hygiene standards (subject to

    VRTP

    review)

  • Medical certificates verifying the Guest’s need for assistance

  • Current vaccination status of the Assistance Animal

We also have the right to restrict entry to any animals, where it is reasonably necessary to protect public health or the health of other animals in our care.

If you are planning a visit with an assistance animal, please contact Guest Services on 07 5588 1607.

We would appreciate you contact us 72 hours prior to your visit so we can ensure that the relevant Wildlife and Guest Experience teams are notified. Our team can also provide information on areas within the park that assistance animals may not be permitted.

Parent Swap and Queue Proxy services are available within the park for guests who are unable to stand in a queue for extended periods or have children unable to experience a particular ride or attraction and require supervision. Guests with a Companion Card can access priority entry to suitable rides and attractions. As personal situations and ride requirements vary, please visit Guest Services for specific information.

Alternatively, Fast Track is available at selected rides. Fast Track is a fee based system, offering guests the opportunity to maximise their experience in the park by accessing a shorter queue exclusively for Fast Track guests, reducing their waiting time.

Restrooms are located throughout the park. You can find the nearest facilities by using the interactive map on the Village Roadshow Theme Parks app, available for free download on iOS and Android.

All main restrooms have facilities that are accessible, these are located at:

• Grand Archway

• BATMAN Store

• Behind Stunt Show Arena

• Western Town – Opposite Wild West Burgers

• Dirty Harry's Bar and Grill

• The Wizard of Oz™ precinct

• Stars Terrace

• Rick's Courtyard

• Kids' WB! Fun Zone

Additionally, unisex companion restrooms are located:

• Behind Grand Archway amenities (includes showering facilities)

• First Aid

A First Aid centre is available during event nights. It’s located near Country Fun’n’Games in the Western section of the park. If you need assistance, speak to the nearest team member or use the park map on the Village Roadshow Theme Parks app to find your way.

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their night.

Guests with casts and strapped limbs As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast support, to ride any attraction with G-force. As supports vary, our Guest Services team assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with an amputation or prosthesis For safety reasons, guests with an amputated limb or prosthesis may be unable to utilise select attractions. As situations vary, our Guest Services team will assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with Epilepsy and motion sickness Select attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior or visit the office upon arrival. As situations vary, our Guest Services team assist guests in planning their day on an individual basis and determine which attractions can be undertaken safely.

Rides & Attractions

In order to maximise time and enjoyment, ride and attraction guidelines are provided for guests with disabilities, medical conditions and injuries however guests should visit the Guest Services office (location G5) before presenting to our rides and attractions. Our experienced Guest Services team are available at any time to discuss ride suitability in consideration of ride/attraction manufacturer’s guidelines. These standards and safety systems require all guests to maintain the proper riding position, meet the ride requirements, appropriately utilise the restraints systems and safely navigate evacuation stairwells and pathways. Following a conversation with Guest Services a communication wristband will be supplied to avoid any inconvenience or disruption to your day.

Dining and Shopping

All restaurants, eateries and shops are accessible by wheelchair. Should you have specific dietary requirements, please contact Guest Services prior to or during your visit.

Yes, parking is available onsite and operates the same as during regular Warner Bros. Movie World hours. We recommend arriving early.

Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. The reserved spaces are clearly marked with the International Disabilities Symbol. Located near the reserved parking is a designated area for drop off/pick up.